1. If you are using the payment gateway to pay online using Debit/Credit Card or Net banking, then you are doing so with the consultation/approval of the card owner/account holder (if in case you are not the card holder/account holder yourself).
2. Due to loss of availability or technical error there could be a possibility that the payment might not go through while processing the payment through Credit/Debit card or Net banking account. During such circumstances our support team shall refund the full amount (the actual amount the said booking is processed for after deducting the applicable charges) within 24 working hours of the booking processed to the same Credit/Debit Card or Net banking account from which the booking is processed.
3. If transaction is found suspicious by our risk management team and to protect your payment from potential fraud, we are forced to identify the credit card holder before we proceed with the payment. You may be asked to submit identification proof along with front copy of your credit card by email to complete your transaction. If you failed to produce the said documents on time, then your transaction will be cancelled with immediate effect
4. Transaction processing charge will be borne by the user for using the payment Gateway.
5. If the transaction has been cancelled by the user, processing charges will still apply to the Agent/card holder.
6. As a standard process if the booking is not processed because of some technical error or cancelled by the user, then the refund will be initiated in same Credit card / Debit card or Net banking account through which the payment has been originally processed. (Refund handling charges will be applicable in case of cancellation of booking from agents end over and above the cancellation charges)
7. Payment Gateway is an additional Payment option available for the user and is not the only option for making Payments. You can contact your maintenance office to make your payments by paying cash or transferring funds via wire transfers.

CANCELLATIONS, RETURNS AND REFUNDS POLICY

1. All service requests which are not availed or cancelled by the user can request for a refund. After confirmation with the RWA the refund of the payment will be processed.
2. Refund can be initiated in case of an error in the invoice generated by the maintenance
3. Refund will be initiated in case an incorrect Invoice is generated which has an excess amount or due to any mistake on the part of the Maintenance agency/ RWA

DISPUTE AND RESOLUTION POLICY

In case of any dispute the payee can reach out on resolution@SpideyManage.com over the mail with the details. SpideyManage will try to provide amicable solution to both the RWA and the Payee. SpideyManage decision will be final in case of any Dispute.

NOTE: These terms of service was last modified on 13th Jan 2020.